Online Ticket Refund Policy
- Refunds will not be returned to the original payment method. All approved refunds will be credited to the passenger’s Wallet account.
- Refunds are given only if the trip is cancelled by the bus operator.
- Other refund requests will not be entertained.
- This policy applies to online bookings only (official website/app).
- Tickets bought via third-party platforms must request refund from that platform.
- Refund requests must be made within 7 days of the scheduled departure.
- Requests must be submitted via the official online form, account portal, or support email.
- A valid booking reference, registered email/phone, and passenger ID may be required.
- No refunds for no-shows, late arrivals, or personal reasons.
- No refunds for partially used or ongoing trips.
- No refunds for delays or disruptions caused by weather, strikes, road closures, or force majeure, unless the trip is officially cancelled.
- Terminal reserves the right to reject refund requests suspected of fraud or misuse.