FAQs Terms of Use Privacy Policy
Account

Accounts can be created a few ways:
- Click "Sign up" at the upper right corner and set up your account.
- You can also login using your Google or Facebook account, click “Log In” and select your preferred login method.

Go to "Profile" -> "Account Detail" section and enter your new password then click save to reset.

If you forgot your password, follow the steps.
Step 1: Click “Forgot Password and enter your email address to reset the password.
Step 2: A password retrieval email will be sent to your email address.
Step 3: Click “Reset Password” and set your new password.
Step 4: Relogin to your account with new password.

Go to "Profile" -> "Account Details" section and click on the column that you would like to change and enter the information.

Go to "Profile" -> "Friends & Family" section and click "Add New Friends & Family". Complete all mandatory fields for easier ticket purchase process.
Booking

Upon successful purchase, all booking confirmation and tickets will be sent to your registered email address. You can share the tickets to your friends or family, if you have booked on behalf of them.

Check your junk/spam email folder; the confirmation email may have ended up there. You should be able to see your purchase under "My Tickets" section.

If you buy your ticket online, we will issue an e-receipt in PDF format which will be sent to your registered email address.

www.tbg.com.my is best view with Google Chrome Version 85 and above at a resolution of 1024 x 768 or higher.

No, it is not compulsory to print out the e-ticket. You just need to present your ID or the booking reference number to get the boarding pass. However you are advised to print out the ticket for the ease of check in process.

For Malaysia Ringgit transaction, we accept:
- Credit Card (Visa, MasterCard)
- Maybank2U
- Mobile Money
We'll include more payment options in the future.

No. A passenger can use any card to pay for the ticket, not necessarily his own. However, please note that the passenger in whose name the ticket(s) is/are booked should carry a proof of his identity (along with the ticket) at the time of boarding the bus.

You may call the counter 603-4101 0388 / 603-4101 0988 for more enquiry.

Child ticket is only valid if you buy ticket from the counter.

You are advisable to buy ticket for your child for safety reason.

Normally express bus company will open their schedule 1 month in advance.

Singaporeans, Thailand and Malaysians do not need visas. However visa requirements do apply to many other nationalities. It is very important to check if visas are required for your journey because you may be refused the entry without a visa and we are not held responsibility for that consequence. Creating visas on the spot at the custom of 2nd link is not advisable because it will take more than 30 min and the coach will not wait more than 30 min. For more information, you may log in to:
For more information, you may log in to:

Ministry of Foreign Affairs
a) Singapore - http://www.mfa.gov.sg/content/mfa/consular_information/foreigners_visiting_singapore.html

Ministry of Foreign Affairs, Tanglin, Singapore 248163
Email : mfa@mfa.gov.sg
Tel : (65) 6379 8000
Fax : (65) 6474 7885
MFA One Call Centre: 1-800- 476 8870
(Toll-free for calls made from Singapore)

b) Malaysia - http://www.kln.gov.my/web/guest/requirement-for-foreigner

c) Thailand - http://www.mfa.go.th/web/2482.php?id=2491
Payment

No, tickets are non-refundable.